Reference

Know Where You Stand Before You Open an Account

Using 678e means you accept these legal terms — your eligibility, account rights and any payment activity through bKash, Nagad or Rocket are all governed by what you read here.

Eligibility by local lawAccount holder responsibilitybKash, Nagad, Rocket payment termsRegional access conditionsPolicy subject to change
678e Know Where You Stand Before You Open an Account
HOW WE HANDLE THIS

Account Security, Data and Your Legal Rights

Our approach to your data and account security is built around the account-level information you register with — your mobile number, your linked wallet details for bKash, Nagad or Rocket, and your transaction history. Here is what that means in practice for your legal rights as an account holder.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a copy of your data by contacting support.

Cookie Use

Cookies help us keep your session active and remember your payment method preference. You can manage or clear cookies through your mobile browser settings at any time.

Account Security Steps

Each login triggers an OTP sent to your registered number. We never ask for your bKash or Nagad PIN — any request for wallet PINs is not from us and should be reported immediately.

Requesting Changes

To update your registered details or request account closure, contact support via live chat or email. Identity verification is required before any sensitive account change is processed.

LEGAL CONTACT PATHS

Reach Us About Account or Policy Questions

If you have a specific question about how our legal terms apply to your account — whether that is a bKash payment dispute, an eligibility query or a request to close your account — our support team handles these directly. Reach us through the channels below and reference your registered account details so we can respond to the right case.

Live Chat Open the live chat icon from any page in your account. Quote your account ID and describe your legal or eligibility query so the team can route it correctly.
Email Support Send a detailed message to our support address listed in your account settings. Include your registered mobile number and the nature of your policy concern.
Account Help Centre Access the Help Centre from your account dashboard. Policy articles, account restriction steps and payment dispute forms are all available there without waiting.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our legal framework applies to accounts in Bangladesh. If your question is not covered here, reach out through live chat with your account ID ready.

No. Completing a payment via bKash or Nagad confirms you have a working wallet, not that you meet all eligibility conditions. You must verify that your local law permits this type of activity in your region.

If our systems detect access from a restricted region, your account may be suspended and any pending withdrawals held while we review the case. Contact support to understand your options.

Send a data request to our support email from the address linked to your account. Include your registered mobile number. We will respond within the timeframe our policy requires.

No. Accounts must be operated by the registered holder only. Sharing login credentials is a breach of our terms and may result in account suspension pending a full identity review.

We notify active account holders of material changes via their registered contact method. Continuing to use the platform after that notification means you accept the updated terms.

We never request your wallet PIN through any channel. Report it to our support team immediately via live chat and change your wallet credentials through the relevant app.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.